Shipping policy

We deliver to the governorates and locations shown as available during checkout.

Order processing

Orders are normally processed within [NUMBER] business day(s) after confirmation, excluding public holidays and periods of high demand.

Estimated delivery times

• Cairo and Giza: [2] business days.
• Other governorates: [3 ] business days.
• Remote areas may require additional time.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, weather, peak seasons, or circumstances outside our reasonable control.

Shipping fees

Shipping charges are displayed before the order is completed and may vary depending on destination, weight, order value, or promotional offer.

Free-shipping offers apply only when the published conditions are met.

Order confirmation

We may contact the customer by phone or WhatsApp to confirm the order and delivery address before dispatch.

If we cannot reach the customer, the order may be delayed or cancelled.

Address and phone details

Customers are responsible for providing an accurate address and reachable phone number. If an order is returned because of an incorrect address, failure to answer, or refusal without a lawful reason, we may require payment of the additional shipping fee before redispatch.

This does not affect the customer’s right to reject a defective or non-conforming product.

Inspecting the shipment

Please inspect the external packaging upon delivery and report any visible damage promptly.

If a product arrives damaged or incomplete, contact us with the order number and supporting photos or video. This does not reduce the statutory period available for reporting defective products.

Split shipments

Products may occasionally be sent in separate shipments if they are stored at different locations. We will inform the customer where applicable.