Refund policy
At Asfour Store, we aim to provide products that match the descriptions displayed on our store and to ensure customer satisfaction.
Returns or exchanges within 14 days
Customers may request a return, exchange, or refund within 14 days from the date of delivery without providing a reason, subject to Egyptian consumer protection law and its legally permitted exceptions.
Where possible, the product should be returned in its original condition with its packaging, accessories, manuals, and any included gifts.
A return may not be accepted where a statutory exception applies, including situations where the nature of the product, its packaging, or its use makes it impossible to restore the product to its original condition.
Defective or non-conforming products
If a product arrives defective, damaged, incomplete, or materially different from its description, the customer may request a replacement, return, or refund within 30 days from delivery at no additional cost.
Please provide:
- Your order number.
- A clear description of the issue.
- Photos or a video showing the product and packaging.
Requesting photos or video does not limit your legal rights and is intended only to help us resolve the issue faster.
Order cancellation
Orders may be cancelled before dispatch by contacting customer support. If an order has already been shipped, it will be handled under this Return and Refund Policy.
Refunds
Once the returned product is received and inspected, the refund will be issued using the payment method used for the order, in accordance with applicable law and available processing procedures.
Additional processing time may be required by your bank or payment provider.
Return requests
email { contact@carbonile.llc }
mobile { 01124685824 }
Nothing in this policy limits any mandatory consumer rights available under Egyptian law.